• ITC Hotels E- Gift Card is issued by Pine Labs under the brand name of Qwikcilver.
  • To register and activate your ITC Hotels Gift Card, please send a SMS from your mobile phone as follows: ACT<space>CardNumber<space>CardPin<space>FirstName<space>LastName to 99639 00600. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User. You can also, register by logging in to the SSA portal https://bit.ly/3LKH5pi or https://itclimitedgcbal.qwikcilver.com/QwikCilver/sclp.ssa/welcome.aspx?orgname=itc limited
  • ITC Limited / Pine Labs shall honour and consider requests for blocking of E-Gift Cards only from users who have registered in accordance with the terms of E-Gift Card mentioned below.
  • You may redeem the gift card at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The gift card must be activated to avail redemption.
  • E-Gift Card may be used only at participating ITC’s Hotels Group in India.
  • All E-Gift Cards issued shall have a validity period of 1 year from the date of issuance of cards.
  • This E-Gift Card cannot be transferred for balance value or redeemed for cash.
  • This E-Gift Card is cash equivalent. Pine Labs, ITC Limited or their affiliates are not responsible if this E- Gift Card is lost, stolen or used without permission.
  • No refund, replacement or cash back would be considered against the Gift Card.
  • Reload is not applicable in case of gift card.
  • Any dispute shall be referred to Pine Labs and the decision of Pine Labs will be final.
  • Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
  • Pine Labs & ITC Limited reserves the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our website. https://www.qwikcilver.com/terms-and-conditions/ No fees or charges apply to Gift Cards.
  • The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
  • Non-receipt of Gift Card post 7 days of receipt of dispatch confirmation has to be reported immediately or else Pine Labs, ITC Limited or their affiliates will not be liable for the misuse of the card.
  • The E-Gift card is valid for spends towards stays (room & incidental charges), food & beverages, Home deliveries & takeaways, spa services (for resident guests only), Fabelle boutiques and applicable taxes at any of the participating hotels.
  • The E-Gift card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
  • The E-Gift cards cannot be used to settle stays booked on/thru
    • Corporate rates
    • Group rates
    • Online Travel Agents (OTA’s)
    • Any negotiated room rates
    • Travel Agents/Intermediaries
    • Any commission agents
  • The E-Gift card shall not be valid for withdrawal of cash or currency exchange.
  • Multiple transactions can be performed on gift card until the value of the card is exhausted.
  • Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International cards are not accepted for the purchase of gift cards.
  • Club ITC Green Points will not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points will be awarded for the differential amount being settled through the alternate payment mode.
  • A card once issued cannot be cancelled or refunded.
  • The E-Gift Card can be purchased for a minimum value of ₹ 1000 and maximum value of ₹ 10,000 per transaction
  • The E-Gift Card will be delivered instantly to the recipient's email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
  • For any queries, balance check and date of expiry please visit https://www.woohoo.in/balenq and input the Card Number in the 'Check Balance' section.
  • In case of theft, kindly report the same to Pine labs. Upon verification of the identity of the guest the card will be blocked and a fresh card will be reissued. The card is a cash equivalent bearer card. Pine labs, ITC Limited & its affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card.
  • Redemption of the card by its bearer shall be valid discharge of Pine Labs & ITC Limited's liabilities in respect of the card.
  • The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
  • For queries, email at customer.service@itchotels.in or reach us at: The Direct Marketing Cell, ITC Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001
  • List of Participating Hotels: Delhi/ NCR - ITC Maurya, ITC Grand Bharat, Sheraton New Delhi | Mumbai - ITC Grand Central, ITC Maratha | Hyderabad - ITC Kakatiya, ITC Kohenur | Kolkata - ITC Royal Bengal, ITC Sonar | Bengaluru - ITC Gardenia, ITC Windsor, Welcomhotel Bengaluru | Agra - ITC Mughal | Jaipur - ITC Rajputana | Goa - ITC Grand Goa | Ahmedabad- ITC Narmada | Coimbatore - Welcomhotel Coimbatore | Vadodara - Welcomhotel Vadodara | Amritsar - Welcomhotel Amritsar | Ahmedabad - Fortune Park Ahmedabad | Port Blair - Welcomhotel bay Island | Guntur- Welcomhotel Guntur | Bhubaneswar- Welcomhotel Bhubaneswar | Chennai – ITC Grand Chola, Welcomhotel Chennai (Cathedral Road)