What is a ITC Hotels Gift Card?
ITC Hotels Gift Card is a pre-loaded gift card, which can be redeemed against eligible spends at participating ITC Hotels in India. ITC Hotels Gift card is a digital gift card with 16-digit card number and 6-digit PIN.
What are the eligible spends?
Spends can be made towards Room Stay, Spa (as a resident guest), Food & Beverage, Deliveries and Takeaways Laundry, taxes at participating ITC Hotels in India.
In what denominations are ITC Hotels Gift Cards sold?
The Gift Card can be purchased for variable denomination ranging between minimum value of INR 1,000 and maximum INR 10,000.
What is the validity of the ITC Hotels Gift Card?
The Gift Card is valid for one year from date of issuance.
How do I use ITC Hotels Gift Card at the participating hotels?
ITC Hotels E-Gift Card will need to be presented at the time of availing a service. The 16 digit card number and the PIN should be available at the time of redemption.
How can I find list of participating Hotels?
Please refer list of hotels on https://itchotels.woohoo.in/en-IN/itc-terms
Does the entire value of the ITC Hotels Gift Card have to be redeemed at once?
The gift card can be redeemed multiple times till the balance is exhausted within the validity period.
What can be done if the billed value exceeds the value of ITC Hotels Gift Card?
If your bill value exceeds the value of the ITC Hotels Gift Card, you may settle the difference with any other mode of payment including cash or a credit/debit card.
Can I redeem more than one ITC Hotels Gift Card for a single transaction?
Yes, you may combine multiple gift cards to settle charges against stays, dining and spa services.
What should I do if my card is lost or stolen?
This Gift Card is cash equivalent. Pine Labs, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or destroyed or used without permission.
Will I receive cash back if I do not spend the entire value of the Gift Card?
ITC Hotels Gift Card is not redeemable for cash except when otherwise required by law.
Can I use my ITC Hotels Gift Card to guarantee room reservations?
ITC Hotels e-Gift Card cannot be used to guarantee room reservations.
How do I check the Expiry and Balance of a ITC Hotels Gift Card?
Kindly use the ‘Check Balance’ section and enter only the 16-digit gift card number to fetch the balance.
How can I register my Gift Card?
To register and activate your ITC Hotels Gift Card, please log into the self-serve application https://bit.ly/itcclaim. You can also send an SMS from your mobile phone as follows: ACT < space > 16-Digit Card Number < space > 6 Digit Pin < space > FirstName < space > LastName to 75069 98660. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto shall constitute registration of the User.
Is registration mandatory?
Yes, the Gift Card can’t be used unless registered. Registration is mandatory by law.
Where should a card holder register his / her dispute?
Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
Is it expected to show card holder’s identity proof at the time of redemption?
No, this is not required.
What are the Steps to Redeem ITC Hotels Gift Card?
•The cards can be redeemed for all valid spends at all participating ITC Hotels - Spends can be made towards Room Stay, Spa (as a resident guest), Food & Beverage, Deliveries and Takeaway Laundry, taxes at participating ITC Hotels in India. • A valid card in its original form or e-mail must be presented at the time of availing a service. For reservation requests please reach out to our Guest Contact Centre India: 1-800-419-6444 ; 1-800-102-2333 Email: reservations@itchotels.in